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>> Frequently Asked QuestionsFrequently Asked Questions
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1.Before Ordering 1.1.Why can't I log in to b2cmarket? Please make sure your browser has cookies enabled and is not blocking them from b2cmarket.net. Set b2cmarket as a trusted website in your computer as follows:
1.2.Is it safe to shop on-line at b2cmarket.net?We encourage you to enable cookies on your browser. For Internet Explorer browsers, please follow these instructions:
At b2cmarket.net, we guarantee your privacy and on-line shopping safety.
1.3.What are the available shipping methods?We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with b2cmarket.net. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign. We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly. We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order. b2cmarket offers regular air mail post and registered airmail post shipping methods for low shipping. For larger or urgent orders, customers are welcome to choose the EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout.
1.4.How fast is EMS Express?We automatically upgrade larger orders to EMS Express for faster delivery. You may check the shipping option in your shopping cart for the word "EMS: free upgrade". While it generally takes 10 to 13 days for air mail delivery, EMS takes about 3 to 5 days for most countries (including the US). Please note that processing and packaging time still apply.
1.5.Do you offer any shipping discount on multiple products purchased?Countries that we can currently ship EMS packages to: b2cmarket offers site-wide low shipping so you pay nothing on shipping at all. We do offer free EMS upgrades for larger orders for faster delivery.
1.6.Is there any discount for bulk/volume purchases?All products on our site are very favourable. Also we offer more special products weekly.
1.7.Does b2cmarket.net handle International orders?10%-40% discount will be offered to you according to the quantity and the sort of the product that you purchase. We are very glad that you're interested in wholesale and if you have any questions please feel free to Email us any time, it's our pleasure to help you.Please contact us via email. Yes, we ship worldwide at no additional charge.
1.8.Why can't I access HTTPS page?Can't Access HTTPS page after clicking Checkout button,Try this in a DOS box
1.9.What should I do if I lost my password?1.choose Start 2.choose Run 3.enter "cmd" and then click Ok 4.enter the following commands: regsvr32 softpub.dll regsvr32 wintrust.dll regsvr32 initpki.dll regsvr32 dssenh.dll regsvr32 rsaenh.dll regsvr32 gpkcsp.dll regsvr32 sccbase.dll regsvr32 slbcsp.dll regsvr32 cryptdlg.dll On the Sign In screen, click Password forgotten? Click here. We will send a new password to you via email. To ensure you receive this email, please add info@b2cmarket.net to your email program's address book. If you don't receive the email, please inform us at info@b2cmarket.net, and we would create a new password for you.Yes, we can. In fact, this is a great way for you to have a far bigger selection of merchandise than you can possibly carry inventory for. Take orders from your customers and have the goods shipped directly from b2cmarket as if they came from you! You may even put our product images and descriptions on your own website so your customers can see what you have.
When you checkout from b2cmarket, add your customer's delivery information into your shipping address list,just choose it to finish this order. We will do our best to comply with your shipment and packaging instructions. In order to ship to multiple customers, or to a customer and yourself, you will need to create a separate order for each destination. Yes,We provide a way to avoid registration for client.When you checkout in 'Shopping Cart' page,
1.12.Do you offer free samples?please click the button 'I don't plan to login, directly purchase.'. We will notify you the order status via your registered email. We cannot offer free samples, but as we have no minimum quantity limit, you can buy individual samples directly from the site.
1.13.Could you please tell me what products I should buy?Everything on b2cmarket is recommended! All of our products are built to the highest quality standards yet come to you at a factory-direct price. If you want to know what the hot products are within each category, just look at the items at the top of each listing. The items are automatically ranked by popularity, and if our customers are buying large quantities of these items, it means their customers are, too! Still need suggestions? Let us know more about your business by email, and we'll see if we might be able to help you out. |
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2.After Ordering 2.1.My order is shipped, why isn't there any tracking information available for the Registered Airmail/EMS package? Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves b2cmarket and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
2.2.What is my order status?An order can have several possible statuses: 1. Confirmed - This means you have made an order successfully on our site.2. Unpaid - This means we have not received the information about your payment. The order status will change into 'Paid' immediately if you through Paypal. 3. Paid - We have received your payment.This usually means we are preparing and packing your order. 4. Shipped - This means your order has been shipped. 5. Cancelled - This means your order has been cancelled. Once an order has been shipped, you cannot cancel it. Please request cancellation of an order via e-mail and tell us your order number. Refunds are sent to your payment account with a PayPal refund transaction ID.
2.4.How long does it take for back ordered items to get sent?Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. We will notify you the back ordered item's estimated time of arrival via email.
2.5.What is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from b2cmarket.net?b2cmarket gadgets, especially small electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.
2.6.Can I use the b2cmarket receipt, obtained from online tracking, for product warranties?b2cmarket receipts are good for all manufacturer warranties. You can get a copy at 'account' page.
2.7.When will a replacement be sent?Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
2.8.How are warranties handled? Repairs on defective merchandise are handled by the manufacturers and not by b2cmarket, unless otherwise indicated.
2.9.Can I add an item to my order?If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately. Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, send us an email and we will do it for you.
2.10.How do I return a merchandise I don't like?In the meantime, since shipping is low, placing a separate order may have more benefits for you. Not satisfied with the performance of a product? Send us an email to get a return addresses first.
2.11.If I do not receive my order number, what should I do?For defective products, our customer care staffs may send you different return addresses that's geographically nearby to your country. Remember to follow instructions given for those cases. If you are qualified for a credit on the return shipping postage, remember to carefully follow the RMA instructions and requirements. In case of doubt, always contact us for clarifications. Please contact us by the e-mail addresses shown immediately.
2.12.How to contact b2cmarket?As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from b2cmarket, your ISP or email software might be blocking b2cmarket's emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders. You can contact us directly via following ways:
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